Maintain a positive, healthy community across social channels, esp. Facebook.
Learn core features to guide users accurately (no engineering).
Provide smart triage and troubleshoot, separating tech issues from feedback.
Collect user feedback and route to internal teams; follow up with users.
Moderate across Facebook, Instagram, X, LinkedIn, Reddit.
Distinguish between technical help and solutions; crisis updates during outages.
Support content strategy and expand presence on Reddit; social listening.

🎯 Requirements

High School diploma or equivalent; degree a plus.
Up to 2 years in customer relations; 1+ year moderating a 5k+ member Facebook group.
Build online communities across Facebook, Reddit, or X.
Create quick video walkthroughs; Jira, ClickUp.
Able to work in a highly integrated, diverse team.

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