Related skills
salesforce etl sql ai api📋 Description
- Provide customer technical support via omnichannel interactions to meet service levels.
- Use Salesforce Service Cloud for case management and First Contact Resolution.
- Independently assess and prioritize incoming cases with technical judgment.
- Triage incidents for severity, urgency and content to ensure consistency and quality.
- Troubleshoot a wide range of technologies and document steps to reproduce.
- Provide technical guidance and software training to customers and internal teams.
🎯 Requirements
- Experience with SQL, GIS, ETL/data pipelines, and API data failures.
- Strong interpersonal and written/verbal communication skills.
- Clear documentation for triaging, troubleshooting, and resolving issues.
- Excellent organizational, time-management, and prioritization skills.
- Collaborate and thrive within a team environment.
- Availability for specific shifts and rotating on-call after hours.
🎁 Benefits
- Comprehensive healthcare options for individuals and families
- Flexible vacation policy and paid company holidays
- 401(k) with company match
- Paid parental leave, wellness stipends, and HSA contributions
- Professional development and growth opportunities
- A collaborative office environment with weekly catered lunches
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!