Provide omni-channel tech support (Phone, Chat, Web, Email) to meet SLAs.
Use Salesforce Service Cloud for case management, notes, and updates.
Assess and prioritize cases; determine resolutions or escalations.
Triage incidents by severity and urgency to ensure quality.
Troubleshoot a wide range of technologies; document steps to reproduce.
Provide technical guidance and software training to customers and internal teams.

🎯 Requirements

Experience with SQL, Data Management, GIS, ETL pipelines, and APIs.
Strong interpersonal, written, and verbal communication skills.
Strong problem-solving skills; quick to learn new tech.
Ability to document triage and troubleshooting steps clearly.
Excellent organizational, time-management, and prioritization.
Experience or interest in using AI.

🎁 Benefits

Hands-on training and mentorship.
Clear pathways for advancement.
Mission-driven work serving government communities.
Global, diverse team with growth opportunities.

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