Community Programs Manager

📋 Description

• Design and execute a community engagement strategy across adoption stages.
• Segment journeys by cohorts, use cases, maturity, and motivations; tailor experiences.
• Own day-to-day health of community properties; act as product owner for key platforms.
• Build, measure, and scale global programs for repeatable, measurable outcomes.
• Manage user groups (virtual and in-person) and coordinate events.
• Partner with social media to promote programs and surface top contributors.

🎯 Requirements

• 6+ years in community management or related roles in B2B SaaS.
• Proven ownership of Slack/Discord and Q&A forums (e.g., Discourse, Gainsight Insided).
• Strong program management and facilitation; end-to-end events.
• Experience with analytics tools (CommonRoom, Google Analytics) and data-driven decisions.
• Excellent written and verbal communication; engaging diverse audiences.
• Collaborative work with Sales, Marketing, Product, SEs/CSEs and partners.

🎁 Benefits

• Remote-first culture with distributed teams and flexible work.
• Health, dental, vision, life insurance, short-term disability.
• Paid holidays, PTO, fertility benefit, 401(k), equity.
• Opportunities to learn and contribute to Cribl products (Stream, Edge, Lake).
• Inclusive culture; Bring Your Whole Self.