Community Operations SME

Added
less than a minute ago
Type
Full time
Salary
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Related skills

saas licensing gis permitting asset management

📋 Description

  • Develop deep expertise across OpenGov Community Services products (permits, GIS, asset mgmt).
  • Establish and champion best practices for community operations in complex engagements.
  • Independently lead complex customer engagements: discovery, workflows, analyses.
  • Partner with customers to align solutions with regulatory and service goals.
  • Deliver advanced product demos and solution walkthroughs tied to real-world outcomes.
  • Analyze complex challenges to identify root causes and innovative responses.

🎯 Requirements

  • Bachelor’s degree required; Master’s preferred.
  • Minimum 2 years of SaaS implementation/support/management experience.
  • Strong technical aptitude; analyze systems and model workflows; explain concepts to varied audiences.
  • Excellent communication skills; build trusted relationships.
  • Strong negotiation/influence skills; guide customers and partners to alignment.
  • Excellent analytical, problem-solving, and prioritization skills.

🎁 Benefits

  • Comprehensive healthcare options for individuals and families
  • Flexible vacation policy and paid company holidays
  • 401(k) with company match
  • Paid parental leave, wellness stipends, and HSA contributions
  • Professional development and growth opportunities
  • A collaborative office environment with weekly catered lunches
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