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crm slack customer support zendesk english📋 Description
- Fluent in Mandarin and English
- Assist families and students through Empowerly's college admissions journey
- Onboarding calls: ensure counselor fit and schedule sessions
- Respond to customer inquiries within SLAs; cross-functional collaboration
- Provide phone and email support using CRM tools
- Represent Empowerly’s brand to families and counselors
🎯 Requirements
- US-based citizens based in United States
- EST or CST preferred location
- Undergraduate/Graduate degree from a Top 100 institution
- 1-2 years in student support or customer service
- Familiar with college prep, applications, and admissions
- Strong communication, empathy, and follow-up
🎁 Benefits
- Fully remote, global workforce
- Flexible schedule including evenings and weekends
- Travel for team building and conferences as needed
- Growth opportunities in operations and customer experience
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