Assist families and students through the Empowerly journey in college admissions.
Guide families from registration to onboarding with counselors.
Respond to customer inquiries within SLAs; coordinate cross-functionally.
Provide phone and email support using CRM tools.
Serve as primary resource for counselors and families across platforms.
Create and improve processes to ensure quality counseling and realistic expectations.

🎯 Requirements

U.S. citizen based in the United States.
Preferred to live in EST or CST.
Undergraduate and/or graduate degree from a Top 100 institution.
1-2 years in student support or customer service.
Familiar with college preparation, application, and admission processes.
Savvy with Google Workspaces.
Experience with Zendesk, Aircall, Hubspot, or similar platforms.

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