Be present across social platforms; respond to comments, DMs, and mentions.
Build genuine relationships with the community via engaging, thoughtful interactions.
Provide social customer support answering questions about products and orders.
Escalate complex or sensitive issues to internal teams when needed.
Actively engage beyond inbound messages to deepen community connection.
Collaborate with the Social Marketing Specialist to ensure seamless execution.

🎯 Requirements

1-2+ years of experience in community management, customer service, or social media.
You are highly online and understand Instagram, TikTok, and Facebook.
Exceptional written communication and ability to adapt tone to brand voice.
You genuinely enjoy connecting with people and creating positive customer experiences.
Responsive, organized, and able to manage multiple conversations at once.
Customer-first mindset with empathy, positivity, and attention to detail.

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