Related skills
data analysis excel google workspace macros pivot tables📋 Description
- Resolve Advisor commission tickets through detailed analysis and investigation
- Manage the Advisor commission ticket queue to ensure SLAs are met
- Leverage multiple systems and data sources to research and resolve commission-related issues
- Communicate with Advisors via email or phone to explain investigation findings and resolutions
- Monitor customer satisfaction and escalate issues as needed
- Collaborate with internal teams and Providers to support accurate commission processing
🎯 Requirements
- Minimum 2 years in financial analysis, sales compensation, or commissions
- Advanced Excel skills: VLOOKUP, pivot tables, macros, formulas
- Proficiency with Google Workspace and Microsoft Office
- Self-starter with problem solving and process-improvement mindset
- Excellent time management and attention to detail
- Ability to work in a high-volume environment with minimal supervision
🎁 Benefits
- Hybrid work setup
- Growth opportunities in a fast-paced environment
- Values-driven, inclusive culture
- Commitment to diversity and belonging
- Transparent candidate privacy practices
- Cross-functional collaboration with internal teams
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