Resolve Advisor commission tickets via detailed analysis
Manage the Advisor commission ticket queue to meet SLAs
Leverage multiple systems and data sources to resolve issues
Communicate with Advisors via email or phone to explain findings
Monitor customer satisfaction and escalate issues as needed
Collaborate with internal teams and Providers to support accurate commission processing and dispute resolutions

🎯 Requirements

Minimum 2 years in financial analysis, sales compensation, or commission-related roles
Telecom industry experience preferred
Advanced Excel (VLOOKUP, pivot tables, macros, formulas)
Proficiency with Google Workspace and Microsoft Office
Self-starter; troubleshoot problems and improve processes
Strong time management and attention to detail
Able to work accurately in high-volume environment with minimal supervision
Excellent verbal and written English communication; cross-department collaboration

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