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forecasting customer success negotiation saas renewals📋 Description
- Own, drive, and lead renewals across EMEA in collaboration with the account team.
- Build foundational renewal processes and playbooks in partnership with XFN stakeholders.
- Engage with key decision-makers to identify requirements and unblock renewal timelines.
- Maintain and report a rolling 90-day renewals forecast for your territory.
- Negotiate and execute renewal contracts with legal to meet customer goals.
- Identify upsell/cross-sell opportunities at renewal to maximize revenue.
🎯 Requirements
- 2+ years quota-carrying post-sales / CS / AM in SaaS.
- Solid understanding of SaaS apps and collaboration tech.
- Proven track record of meeting personal and team goals.
- Strong negotiation skills with complex contract closures.
- Collaborates with Rev Ops, Biz Tech and Sales/CS teams.
- Growth mindset, empathetic, proactive; comfortable with ambiguity; German a plus.
🎁 Benefits
- Competitive base + variable (70/30) and RSU.
- Hybrid London HQ access (2-3 days in office).
- NHS coverage + supplemental insurance for you and dependents.
- Pension, life insurance, paid leave and sick leave.
- Mental health support via Modern Health.
- Flexible time off and commuter benefits.
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