Related skills
bigquery looker salesforce etl sql📋 Description
- Build and maintain source-of-truth dashboards for funnel, productivity, and quality metrics.
- Partner with Commercial Ops, Analytics, and stakeholders to define core KPIs.
- Develop and maintain ETLs, dashboards, and compensation reporting to track performance.
- Analyze pro and customer funnel to identify gaps and improvement opportunities.
- Translate analytical findings into actionable recommendations for roadmap planning.
- Scope, prioritize, and drive analytical projects across multiple stakeholders.
🎯 Requirements
- 3–5+ years in analytics/ops/BI supporting GTM, service, or customer ops.
- 3+ years of SQL experience in production (BigQuery preferred).
- 3+ years of BI dashboards experience (Tableau, Looker, or equivalent).
- Experience blending data across CRM, support, and people systems (Salesforce, Genesys, Workday).
- Strong understanding of Service/Customer Service KPIs and framing analysis by business impact.
- Excellent project management skills with JIRA, Asana, or similar; ability to manage multiple requests.
🎁 Benefits
- Equal opportunity employer
- Diversity and inclusion commitment
- Reasonable accommodation during the application process
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