Related skills
payments workflow automation partner management onboarding process documentation📋 Description
- Build and own the operational infrastructure for ~2,000 home care partner listings
- Manage the client-facing side of the role with head office and branch operators
- Work with CS ops to identify gaps and implement scalable solutions
- Proactively educate partners on success to prevent churn
- Handle operational queries at scale — invoicing, payments, onboarding
- Support partner retention by showing ROI and flagging risk
🎯 Requirements
- Process-minded; build scalable systems and playbooks
- Strong problem-solver; comfortable in ambiguity
- Excellent client-facing/relationship-building skills
- Commercial awareness; connect work to business value
- Self-starter; high ownership and attention to detail
- Experience in operations or partner management
🎁 Benefits
- Hybrid policy with at least 2 core office days per week
- London Bridge office location, UK
- Generous EMI equity and stock options
- 26 days holiday plus bank holidays
- Excellent compensation/benefits and strong culture
- Career progression opportunities and mission-driven team
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