Commercial Insurance Quality Control Manager (Remote First)

📋 Description

• Lead audit calibration to reduce bias; manage selection, broker acknowledgments.
• Manage and investigate customer concerns to ensure a positive experience.
• Formulate and review leadership dashboards; update audit processes.
• Identify gaps and develop training materials to improve broking performance.
• Partner with Practice Leaders, PM, Underwriting, and Finance to improve processes.
• Attend monthly team meetings to share feedback and roll out learning tools.

🎯 Requirements

• 3+ years of Quality Control in insurance; Commercial Insurance preferred.
• RIBO license preferred; CAIB/CIP designation asset.
• Proven audits experience; training materials and process docs.
• Strong QA analytics; manage multiple projects independently.
• Excellent written and verbal communication with multiple stakeholders.

🎁 Benefits

• Remote-first setup for flexibility
• Home office allowance to create a workspace
• Office in a box with necessary equipment
• Flexible health and dental plans for families
• Education assistance and career growth opportunities
• Weekly Friday huddles and team-building events