Related skills
data analytics analytics ai large language model contact centre📋 Description
- Lead the transition from QA to Commercial Excellence
- Own and deliver the CE strategy with SMB/ wider business alignment
- Line manage a team of 3x CE Executives and 1x Data Analyst
- Scale quality and insight generation using AI tech (Interaction Analytics, LLM)
- Turn insights into actionable coaching, L&D interventions and outcomes
- Improve speed to competency and key commercial KPIs
🎯 Requirements
- Experience with Speech Analytics or LLM functionality
- Experience in analytical roles
- Experience in Contact Centre environments
- Experience managing a small/medium-sized team
- Fluent English language skills
- Experience with L&D practices and platforms
🎁 Benefits
- Health, family, finance, community, growth, time off and relocation benefits
- Relocation support available
- Diversity and inclusion with no judgement
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