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reporting data analysis analytics salesforce ai📋 Description
- Act as primary tech liaison with suppliers; lead on system development and upgrades.
- Own end-to-end config of Interaction Analytics, Speech Analytics, and LLM scoring.
- Proactively resolve data quality, performance, or automation issues at scale.
- Deliver deep-dive analytics across SMB areas; prioritise stakeholder requests.
- Translate data into actionable insights linking agent behaviour and outcomes.
- Own SMB Hub reporting; automate outputs to reduce manual effort.
🎯 Requirements
- Strong experience in advanced data analysis in Ops/QA/Commercial settings.
- Strong stakeholder management; prioritise competing analytical requests.
- Ability to conduct advanced analysis across large datasets.
- Experience with Salesforce.
- Experience with speech analytics/AI technologies.
- Fluent English; contact centre experience helpful.
🎁 Benefits
- Health, family, finance, community, growth benefits.
- Time off and relocation support.
- Inclusive, diverse workplace.
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