Related skills
integrations customer success security saas project management📋 Description
- Lead Implementations: Own onboarding from hand-off to go-live for commercial accounts.
- Technical Configuration & Setup: Hands-on configurations, system integrations, and troubleshooting.
- Customer Training: Conduct training sessions and create enablement materials.
- Account & Project Management: Manage accounts and multiple onboardings; coordinate tasks.
- Product Knowledge & Guidance: Develop deep product knowledge for guidance and troubleshooting.
- Cross-functional Collaboration: Work with Sales/Product/Engineering to streamline processes.
🎯 Requirements
- Based in San Francisco; Hybrid (in office 2-3 days per week).
- 3-5 years in customer-facing implementation/onboarding or technical account management with SaaS.
- Experience in IAM/IT/Security or adjacent spaces is a plus.
- Proven track record onboarding multiple customers with integrations.
- Strong project management; able to juggle priorities and keep implementations on track; hands-on with product configuration and APIs.
- Excellent communication; self-starter; cross-functional work; deliver exceptional customer experiences.
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