Commercial Account Manager

📋 Description

• Manage a portfolio of customer accounts and renewals with high retention and satisfaction.
• Lead the renewal process; ensure needs are met, check-ins scheduled, terms aligned.
• Identify growth opportunities to drive incremental revenue; spot new use cases and groups.
• Build and maintain strong relationships with key stakeholders in each account.
• Collaborate with cross-functional teams (Sales, Support, Marketing) to maximize value.
• Monitor account health and address risks to retention and growth.

🎯 Requirements

• 1-5 years of experience as an Account Manager or Renewals Specialist, with a focus on renewals and growth.
• Proven ability to manage 50+ accounts while balancing renewals and expansion opportunities.
• Strong communication, negotiation, and relationship-building skills.
• Self-motivated with the ability to work independently and as part of a team.
• Experience selling open source/SaaS (bonus).
• NoSQL data technologies or other modern data platforms (bonus).

🎁 Benefits

• Medical/dental/vision insurance with 100% coverage for employees
• Company contribution to your FSA
• Flexible Time Off - take the time you need
• Life Insurance, short and long term disability insurance
• 401(k)
• Wellness programs