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account management saas renewals upsell cross-sell📋 Description
- Own retention, renewals, and growth across a portfolio of existing customers.
- Build strong, multi-threaded relationships across key stakeholders and decision-makers.
- Drive upsell, cross-sell, and expansion opportunities within existing accounts.
- Prospect to expand Reachdesk’s contractual opportunities across teams and use cases.
- Lead renewal and commercial conversations, including pricing, terms, and negotiation.
- Run strategic account planning and business reviews tied to customer priorities.
🎯 Requirements
- 5+ years in account management or renewals with revenue ownership.
- SaaS or subscription sales/renewals experience preferred.
- Proven renewals, upsells, and expansion within existing accounts.
- Ability to build executive-level relationships across complex organizations.
- Strong written, verbal, and analytical skills.
- Highly self-motivated and organized with multi-priority management.
🎁 Benefits
- Competitive salary, stock options, and 401(k) matching program.
- Dental, hearing, vision, and life insurance.
- Flexible PTO.
- A collaborative, innovative, and fun culture.
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