Technical Product Success Manager - U.S. East Coast

About CommerceIQ

CommerceIQ is a leading retail tech company focused on helping brands optimize ecommerce performance. This role is tailored for a hands-on, technically savvy professional who can drive success for customers on the U.S. East Coast.

Role Overview

The Technical Product Success Manager is a technical customer-facing role responsible for ensuring customers realize maximum value from the CommerceIQ platform. You will collaborate with Product, Engineering, Customer Success, and Sales to drive onboarding, data integrations, and ongoing adoption for enterprise clients on the East Coast of the United States.

Responsibilities

• Serve as the technical liaison for customers on the U.S. East Coast, guiding successful implementations and ongoing usage.
• Lead onboarding and implementation activities, including data integrations and API usage, to ensure customers realize value quickly.
• Analyze customer usage data, generate insights, and present business impact to stakeholders.
• Collaborate with Product and Engineering to communicate customer needs and influence product roadmap.
• Provide customer training, conduct health checks, and perform regular business reviews with client executives.
• Coordinate cross-functional efforts to troubleshoot issues and drive adoption across teams.

Qualifications

• 3+ years in product success, customer success, or technical account management in a SaaS environment.
• Strong communication and relationship-building skills with the ability to translate technical concepts to non-technical stakeholders.
• Experience with data analysis and SQL; comfortable working with APIs and data integrations.
• Ability to collaborate across Product, Engineering, and Customer Success teams to drive outcomes.

How to Apply

Apply via the Greenhouse posting: https://job-boards.greenhouse.io/commerceiq/jobs/6666440003