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crm account management data analysis excel cross-functional collaboration📋 Description
- Support Account Managers with partner operations and issue resolution
- Work with key partners to drive performance, satisfaction, and growth
- Identify opportunities to increase product adoption and merchant activity
- Support lifecycle management, including reactivation of low-usage merchants
- Act as a central point of escalation for operational and product-related issues
- Maintain CRM systems and track performance through dashboards and data analysis
🎯 Requirements
- Experience in Account Management, Customer Success, or similar client-facing role
- Strong experience working with cross-functional and global teams
- Background in soft sales such as customer success, retention, or growth
- Highly organized; able to manage multiple processes and priorities
- Strong problem-solving skills and a proactive, ownership-driven mindset
- Comfortable working with data; experience with Excel or similar tools - advantage
🎁 Benefits
- A dynamic and collaborative work environment with high ownership
- The opportunity to work closely with global teams and influence cross-functional processes
- Exposure to strategic partners and large-scale business operations
- A chance to grow your skills in account management, operations, and product collaboration
- A culture that values learning, ownership, and innovation
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