Command Center Operations & Governance Specialist

📋 Description

• Own and evolve Command Center processes, frameworks, and standards.
• Strengthen escalation framework for incident triage and cross-functional coordination.
• Lead change management governance for safe maintenance and infrastructure changes.
• Build shift structures, handover protocols, and staffing models for 24/7 operations.
• Manage incident lifecycle from response through post-incident reviews and corrective action tracking.
• Define and track operational KPIs (MTTD, MTTR, uptime) and provide leadership reports.

🎯 Requirements

• 5+ years in data center operations, operations management, or mission-critical infrastructure in a 24/7 environment.
• Proven track record building and scaling operational frameworks, SOPs, escalation matrices, and change management in a high-growth setting.
• Strong project and program management skills with ability to drive cross-functional alignment.
• Excellent written and verbal communication; translate complex operational requirements into clear documentation.
• Experience facilitating root cause analysis and driving corrective action to closure.
• Comfortable working with operational metrics and reporting; able to build dashboards or collaborate with data teams.

🎁 Benefits

• Medical, dental, and vision insurance – 100% paid by CoreWeave.
• Company-paid Life Insurance and voluntary life options.
• Short and long-term disability, Health Savings Account, and Flexible Spending Account options.
• 401(k) with employer match and Tuition Reimbursement.
• Flexible PTO and parental leave; ESPP opportunities.
• Casual work environment with catered lunches and a hybrid-friendly culture.