Accounting Support Specialist

Collibra is looking for a proactive and detail-oriented Accounting Support Specialist to join our world-class accounting team. In this key role, you'll be responsible for managing accounts receivable, working with customers to resolve their questions, and ensuring payments are made on time. You'll partner closely with teams like Revenue Accounting, Sales and Professional Services to improve processes and make our collections more efficient. The ideal candidate has operational accounting experience in the enterprise software industry and is proficient in NetSuite for billing and collections.

This is a hybrid role based in our Prague office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.

• Monitor and manage accounts receivable aging for assigned accounts, proactively contacting customers via email and phone to resolve inquiries and facilitate timely collections.
• Generate, review, and submit invoices per billing schedules and agreements, including via vendor portals like Ariba and Coupa.
• Process and reconcile cash receipts accurately, resolving discrepancies between payments and billed amounts.
• Respond promptly to customer and internal inquiries on contracts and invoices, collaborating with Revenue Accounting, Sales and Professional Services to address concerns and ensure timely payments.
• Gather billing details and maintain up-to-date customer records, including tax exemption certificates where applicable.
• Recommend and implement process improvements to enhance efficiency and compliance within billing and collections.
• Prepare documentation and analysis to support external audit requests.
• Support other department-wide initiatives as assigned.

• Bachelor’s degree in Accounting or Finance, or 3+ years of relevant experience in accounts receivable or collections.
• Experience with NetSuite, Salesforce.com, and billing portals like Ariba is highly desirable.
• Fluent written and verbal English proficiency is required; an extra language like French, Spanish, or German is a plus
• Advanced MS Excel skills
• You must have work authorization to work in Prague, CZ.

• Customer focussed, handling customer inquiries with a high sense of urgency and professionalism
• Team player able to multitask effectively and work independently
• Proactive, resourceful and solution-oriented in a fast-paced environment
• Detail oriented and high level of accuracy

• Within your first month, you will build an understanding of the company’s AR process and systems
• Within your third month, you will have a good understanding of the company’s AR process and systems enabling you to independently process invoices, payments and work on collections
• Within your sixth month, you will fully own your assigned AR accounts with strong relationships built with customers and internal teams