Related skills
data analysis compliance vendor management dashboards kpis📋 Description
- Manage day-to-day performance of external collections vendors
- Collaborate with internal teams to align vendor output with Upstart's objectives
- Maintain borrower experience quality in vendor interactions
- Monitor KPIs, SLAs, and vendor compliance
- Build and maintain strong vendor relationships
- Lead data-driven improvements and operational initiatives
🎯 Requirements
- Bachelor's degree in Business, Finance, Operations, or related field
- 5+ years in collections, servicing, or vendor management
- Experience managing vendor performance against KPIs and SLAs
- Hands-on vendor onsite visits, audits, or compliance reviews
- Strong analytical skills; interpret dashboards and metrics
- Thrives in fast-paced environments with shifting priorities
- Travel domestically and internationally for visits as needed
🎁 Benefits
- Competitive compensation and equity
- 401(k) plan with Upstart matching up to $15,000 annually
- Employee stock purchase plan (ESPP) with discounted options
- Medical, dental, and vision coverage
- Health Savings Account contributions
- Paid time off, holidays, and parental leave
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