Collections Team Lead

📋 Description

• Lead and manage a team of internal tele-callers focused on debt collections
• Define agent efficiency KPIs to monitor day to day performance
• Monitor daily team performance against KPIs and collection targets
• Conduct regular team huddles, one-on-one reviews, and performance appraisals
• Ensure adherence to regulatory compliance and internal quality standards
• Provide training and development to improve productivity and call quality

🎯 Requirements

• Minimum 3–5 years of experience in a tele-calling or collections environment.
• At least 1–2 years of proven experience managing a collections or tele-calling team
• Strong leadership and team management skills.
• Proficiency in MS Excel and/or collection CRM systems.
• Excellent communication and interpersonal skills.
• Strong analytical mindset and results-driven approach.