Manage delinquent accounts across different lending products
Communicate with customers to negotiate payoffs and payment plans for outstanding balances on their account
Work cross-functionally with billing, accounting, compliance and operational risk teams
Address customer questions, concerns, and inquiries
Track and report portfolio performance metrics
Assist with process improvement initiatives for Toast Capital Collections

🎯 Requirements

2 to 5 years of relevant collections experience in the lending field
Ability to work under pressure and strong attention to detail
Ability to follow process and procedure throughout complex customer interactions.
Highly organized, self-motivated, flexible, and adaptable
Strong written and verbal communication skills
Ability to navigate complex customer problems and cases

🎁 Benefits

Familiarity with Salesforce and Excel
SQL is a plus
Hybrid work model with in-person collaboration

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