Related skills
compliance leadership collections📋 Description
- Lead and manage late-stage collections team for auto loan portfolio
- Ensure team objectives are achieved
- Administer corrective actions per labor laws and policy
- Handle escalated customer loan issues and resolutions
- Train new hires on systems and procedures
- Collaborate with internal departments on escalated situations
🎯 Requirements
- 2+ years in financial services, auto loan management or call center
- Bilingual in Spanish or Portuguese and English; preferred, not required
- Prior team management experience in auto loan portfolio collections
- Experience in collections; preferably consumer loans/debt
- Familiarity with consumer debt collection regulatory compliance preferred
- Strong teamwork and communication skills
🎁 Benefits
- Diversity is a competitive advantage
- Compassion is a strength; we care about customers
- Simplicity in forms and processes
- Honesty and transparency are non negotiable
- Financial opportunity belongs to everyone
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