Collections Specialist

📋 Description

• Prepare, reconcile, and manage HomeMade package management fee invoices accurately
• Reconcile and claim customer funds via PRODA, ensuring government requirements
• Set up and close customer accounts, including exit statements and final reporting
• Establish and manage customer personal and government contribution accounts
• Coordinate funding transfers for inbound/outbound customer switches
• Conduct regular audits of customer files for accuracy and compliance

🎯 Requirements

• Experience in accounts administration or finance operations with high-volume processing
• Payments, invoicing, and reconciliations expertise
• Strong written and verbal communication with customers
• Excellent attention to detail and ability to juggle priorities
• Comfortable working across multiple systems with strong digital literacy
• Strong problem-solving and analytical skills to resolve discrepancies

🎁 Benefits

• Hybrid workplace balancing office and remote work
• Parental leave: 14 weeks primary carers, 6 weeks secondary plus super
• Learn from industry experts and on-the-job opportunities
• Flexi Leave Days and extra paid leave
• Floating public holidays for flexible time off
• Reward and Recognition program