Collections Specialist

📋 Description

• Monitor and manage assigned accounts receivable balances and aging reports
• Proactively contact clients via email and phone regarding overdue invoices
• Process and post customer payments accurately and timely
• Create, manage, and monitor payment plans, ensuring adherence to agreed-upon terms
• Investigate and resolve billing discrepancies, short payments, and disputes
• Collaborate with Billing, FinOps, Accounting, Treasury and Client Support to fix invoice issues

🎯 Requirements

• 2+ years' experience in collections, accounts receivable, or customer service.
• High school diploma or equivalent; associate or bachelor's preferred.
• Strong communication and negotiation skills.
• Proficiency in Microsoft Office Suite, Excel, and accounting software.
• Ability to work independently and manage multiple priorities.
• Strong attention to detail and organizational skills.

🎁 Benefits

• Medical, dental, vision coverage
• Wellness program
• 401(k) matching
• Unlimited PTO
• Work from anywhere
• Generous parental leave