Related skills
crm financial services customer service microsoft office google suite📋 Description
- Handle inbound customer inquiries by phone, email, and chat with empathy.
- Make outbound contact with past-due customers to secure payments.
- Assess customers' finances and offer hardship programs.
- Resolve loan questions, aiming for first-contact resolution.
- Document interactions in our CRM to maintain clean records.
- Share customer insights and trends with management.
🎯 Requirements
- 1–2+ years in collections, loan servicing, or financial services.
- Strong verbal and written communication.
- Comfort using CRM platforms and tech-savvy.
- Proficiency in Microsoft Office or Google Suite.
- Able to manage competing priorities.
- Problem-solving mindset with a customer-first approach.
🎁 Benefits
- Fully remote work freedom.
- Competitive salary packages.
- Flexible PTO + 9 company holidays.
- Equity: share in startup success.
- Comprehensive insurance benefits.
- Paid parental leave for both caregivers.
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