Collections Officer

📋 Description

• Manage overdue commercial accounts; conduct inbound/outbound collection calls and emails
• Liaise with customers to negotiate payment resolutions and monitor agreements
• Investigate account data and prior collection efforts to determine next steps
• Maintain up-to-date records throughout the collections process
• Assist with issuing standard default notices where required
• Escalate complex hardship cases or unresolved accounts to senior team members

🎯 Requirements

• 2–4 years in commercial collections, credit control, or debt recovery
• Familiarity with regulations and company guidelines in commercial collections
• Strong verbal and written communication skills
• Ability to manage multiple accounts and maintain attention to detail
• Experience negotiating payment plans and providing friendly, professional service
• Team-player attitude with willingness to seek support or escalate issues

🎁 Benefits

• Collaborative teams with flat structure and learning from colleagues
• Be involved with colleagues every 100 days to share roadmap and strategy
• Flexible working environment with state-based offices and policy
• Family support with 26 weeks paid parental leave
• Purpose-built spaces designed for collaboration and focus
• Wellbeing benefits including personal day and end-of-trip facilities