Collections Officer

📋 Description

• Manage early-stage outreach on new customer accounts under 30 days past due.
• Own the full arc of return, downgrade, and cancellation cases.
• Coordinate with internal teams to resolve suspensions and recover accounts.
• Maintain detailed records in Freshdesk and share daily summaries.
• Provide frontline insight to improve onboarding and collections.

🎯 Requirements

• Minimum of 2 years' experience in collections or call centre.
• Fluency in English with empathy and clarity in conversations.
• Proven ability to manage CRM records and identify patterns.

🎁 Benefits

• Hybrid role; work from Nigeria offices and collaborate globally.
• Family-friendly policies, well-being focus, flexible work culture.
• Equal opportunity employer; diverse, inclusive environment.
• Exposure to fintech and financial inclusion initiatives.