Collections Agent

📋 Description

• Review delinquent accounts to determine action for resolution.
• Contact clients by phone and email to discuss accounts and repayment goals.
• Negotiate repayment plans professionally and empathetically.
• Document all interactions and agreements in the CRM accurately.
• Conduct skip tracing to locate hard-to-reach customers.
• Monitor accounts for compliance with payment plans.
• Collaborate with Customer Service and Special Handling to resolve issues.
• Stay updated on policies, procedures, and regulatory requirements.
• Provide excellent service throughout the resolution process.
• Identify and escalate unresolved issues to the Operations Manager.
• Attend team meetings and training to stay updated on trends.

🎯 Requirements

• HS diploma or equivalent; Associate’s/Bachelor’s preferred.
• Minimum 2 years experience in consumer collections.
• Strong understanding of financial products, services, and regulations.
• Excellent verbal and written communication skills.
• Ability to negotiate and resolve conflicts effectively.
• Analytical and problem-solving skills.
• Proficiency in Microsoft Office and CRM software.
• High integrity and commitment to client confidentiality.
• Ability to work independently and in a team.

🎁 Benefits

• Employer contributions for health, dental, and vision.
• Generous PTO, holidays, and paid parental leave.
• 401(k) matching program.