Related skills
customer service collections outbound calls debt collection regulatory compliance📋 Description
- Identify and support customers who may be in debt with compassion
- Use Monzo lending products and credit file details in decisioning
- Communicate via in-app chat, calls, and emails
- Support vulnerable customers with appropriate options
- Start on 13 Apr 2026 with 7 weeks of training (Mon-Fri 9:00–17:30)
- Follow FCA regulatory obligations to ensure compliant outcomes
🎯 Requirements
- Start on 13 April 2026 with 7 weeks training
- Prior experience in Collections, Debt Recovery, or CS
- Experience supporting vulnerable customers
- Strong communication to understand situations and propose solutions
- Ability to handle chats, calls and emails professionally
- Understanding FCA regulatory obligations
🎁 Benefits
- Stock options
- £1,000 learning budget per year
- Remote working
- Read our full list of benefits
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