This job is no longer available

The job listing you are looking has expired.
Please browse our latest remote jobs.

See open jobs →
← Back to all jobs
Added
1 day ago
Location
Type
Full time
Salary
Not Specified

Use AI to Automatically Apply!

Let your AI Job Copilot auto-fill application questions
Auto-apply to relevant jobs from 300,000 companies

Auto-apply with JobCopilot Apply manually instead
Save job

Related skills

customer service process improvement microsoft office team leadership supervision

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,

Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,

and the community as a whole.

We have a rich and storied history. Colibri is one of the pioneers of online professional education,

introducing some of the first web-based professional education courses in 2001. Today, the company’s

family of brands are the leading online professional education platforms in their respective end-markets.

We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned

professionals. To learn more, please visit: www.colibrigroup.com

Position Overview:

As a Customer Service Supervisor, you’ll play a vital role in enabling first call resolution ina constantly evolving industry, while using a variety of tools and technology.

In the process,you’ll lead and mentor a team to handle a broad range of customer service call types such asprocessing extensions of expired products, enrolling customers in coursework, and assistingcustomers as they navigate our website. It’s an opportunity to showcase your customerexperience expertise and assist us in creating customers for life!

What You'll Do:

  • Lead, support, encourage, train, and mentor a team of customer service representatives todeliver a high standard of service.
  • Uphold Customer Service performance targets by monitoring team member progress andproviding regular feedback, helping team develop necessary skills and competencies.
  • Assist in the development and implementation of Customer Service procedures, policies, andstandards.
  • Work alongside the team, providing technical support and fast-paced critical thinking toanticipate our customer’s current and future needs.
  • Serve as an escalation point to review, advise, and respond to student issues, furtherescalating to department managers as needed.
  • Analyze customer service processes, identifying areas for improvement.
  • Identify ways to enhance efficiency, reduce response times, and improve customersatisfaction.

    • What You'll Need to be Successsful:

  • High school diploma or equivalent
  • 2+ years or more of supervising experience that is specific to manage Customer Service call center teams.
  • Proficiency in Microsoft Office
  • Must possess a professional and friendly attitude and be able to quickly develop a rapportwith customers over the phone
  • Excellent interpersonal, written, and oral communication skills
  • Strong work ethic and self-motivation with a commitment to succeed both individually and asa team.
  • Aptitude to learn and navigate new software quickly, and comfortable using multiplecomputer screens and internet tabs simultaneously.

    • Additional Information

    Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!

    Use AI to Automatically Apply!

    Let your AI Job Copilot auto-fill application questions
    Auto-apply to relevant jobs from 300,000 companies

    Auto-apply with JobCopilot Apply manually instead
    Share job

    Meet JobCopilot: Your Personal AI Job Hunter

    Automatically Apply to Remote Customer Support Jobs. Just set your preferences and Job Copilot will do the rest—finding, filtering, and applying while you focus on what matters.
    Activate JobCopilot

    Related Customer Support Jobs

    See more Customer Support jobs →