Knowledge Base Manager

About Coinme

Coinme is a leading fintech company delivering accessible cryptocurrency-based financial services. This role focuses on building and maintaining clear, accurate, and actionable documentation that supports customers, partners, and internal teams.

Role Overview

As a Knowledge Base Manager, you will own the end-to-end creation, curation, and governance of Coinme’s knowledge base. You will work closely with Product, Engineering, Customer Support, and Marketing to translate complex product concepts into user-friendly articles, tutorials, and release notes. Your work will empower users to self-serve, reduce support friction, and drive adoption of Coinme products across the Remote - Latin America region.

Responsibilities

• Build, curate, and maintain comprehensive knowledge base content across Coinme products.
• Develop and enforce documentation standards, style guides, taxonomy, and metadata tagging.
• Collaborate with Product, Engineering, Support, and Marketing to gather information and translate it into clear, concise articles.
• Create tutorials, FAQs, troubleshooting guides, how-tos, and release notes.
• Manage knowledge base platforms (e.g., Notion, Confluence, Zendesk Guide or similar CMS).
• Coordinate localization/localization efforts for the LATAM region and support multilingual content as needed.
• Analyze usage analytics and user feedback to drive continuous content improvements.
• Maintain a content backlog and prioritize documentation requests in alignment with product launches and incidents.
• Ensure information accuracy by performing regular content audits and updates.

Requirements

• 3+ years of experience in technical writing, knowledge management, or content strategy; experience with knowledge base platforms (Notion, Confluence, Zendesk Guide, etc.).
• Excellent writing and editing skills with the ability to simplify complex topics.
• Proficiency with Markdown and basic HTML; familiarity with CMS and content workflows.
• Strong organizational and project-management abilities; able to work cross-functionally in a remote environment.
• Attention to SEO considerations for online documentation.
• Bachelor’s degree in Communications, Journalism, IT, or related field (preferred).

Nice-to-Have

• Spanish language proficiency; experience with localization for multilingual audiences.
• Knowledge of cryptocurrency or fintech domain is a plus.

Location

Remote - Latin America

What We Offer

• Competitive compensation and benefits package.
• Flexible, remote-friendly work environment.
• Opportunities to influence product education and customer success.

How to Apply

Apply via the Greenhouse posting: Coinme – Knowledge Base Manager.