Related skills
salesforce jira google apps amazon connect📋 Description
- Serve as SME for Coinbase products; provide white-glove support to key customers.
- Proactively engage to prevent issues; build trust and long-term relationships.
- Stay current on crypto markets, Coinbase products, and regulatory changes.
- Investigate, troubleshoot, and resolve complex issues with root-cause analysis.
- Own casework end-to-end with timely, clear communication.
- Collaborate with product, engineering, and operations to relay insights that improve CX.
🎯 Requirements
- Exceptional communication and executive presence with high-net-worth clients.
- Strong investigative/analytical skills; identify patterns and assess risk.
- Proven track record handling complex issues end-to-end.
- Ability to thrive in a fast-paced environment with ambiguity.
- Minimum of 1 year of relevant customer service experience.
- Willingness to work nights and weekends to support 24/7 markets.
🎁 Benefits
- Base salary USD 67k–79k per year.
- Bonus eligibility; medical, dental, vision, and 401(k) benefits.
- Remote-friendly with occasional in-person offsites.
- Equal opportunity employer.
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