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salesforce ai crisis management social listening amazon connect📋 Description
- Champion global social support strategies; present data-driven insights to execs.
- Build and lead social support across Reddit, X, LinkedIn, and more.
- Define Crisis Management playbooks; manage data-breach, scams, and trust.
- Elevate real-time social listening, triage, and resolution for issues.
- Oversee escalation workflows—from AI to experts; reduce chatbot loops.
- Develop channel policies, SLA frameworks, and performance dashboards.
🎯 Requirements
- 8+ years leading social programs in tech, fintech, or crypto.
- Proven track record managing high-volume social support with public visibility.
- Experience presenting to C-suite and influencing senior stakeholders.
- Experience partnering with Comms/PR/brand teams on crisis messaging.
- Deep understanding of AI + human support workflows.
- Data-driven, outcome-oriented; able to present insights to execs.
🎁 Benefits
- Base salary range: $201,365 – $236,900 USD.
- Bonus eligibility.
- Equity eligibility.
- Medical, dental, vision, and 401(k) benefits.
- In-person offsites several times per year.
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