Related skills
apis real-time amazon connect decisioning cohort-governance📋 Description
- Lead end-to-end program to standardize a real-time customer-impact signal fabric.
- Stand up dynamic, API-exposed cohorts for decision engines.
- Establish and scale a specialized resolution operating model for routing.
- Drive throttled demand staffing with WFM to balance supply and demand.
- Define program KPIs, dashboards, and operating reviews.
- Prioritize signals and plays to reduce LTV loss and improve CX.
🎯 Requirements
- 5+ years of program management in cross-functional environments.
- Real-time, data-driven programs with event streaming, decisioning, and routing.
- Strong execution leadership: roadmapping, risk mitigation, outcomes.
- Experience defining SLAs/KPIs and tying to revenue, retention, CX.
- Excellent communication and stakeholder management across levels.
- Technical awareness of how this technology should function.
🎁 Benefits
- Base salary range: $130,900 - $154,000 USD.
- Bonus eligibility, equity, medical/dental/vision, 401(k).
- In-person participation required; team offsites several times per year.
- Remote-first culture with occasional in-person collaboration.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!