Related skills
looker salesforce content strategy tableau jira📋 Description
- Implement knowledge and content for self-service and AI workflows.
- Run cross-functional knowledge requests with governance standards.
- Roll out new knowledge systems and automation initiatives.
- Track knowledge usage and performance; derive actionable insights.
- Partner with Analytics to measure CX impact (deflection, FCR).
- Collaborate with Product/Operations/Automation/QA on CX initiatives.
🎯 Requirements
- 2+ years in content strategy or knowledge management.
- Experience managing structured content in high-volume settings.
- Strong tech affinity; automation and AI-assisted workflows.
- Data-driven decisions; analytics to optimize CX outcomes.
- Excellent project management; prioritization and deadlines.
- Collaborative, cross-functional communication.
🎁 Benefits
- Base salary: $99,365 – $116,900 USD.
- Bonus eligibility + equity; benefits included.
- Remote-friendly with occasional in-person offsites.
- Medical, dental, vision, 401(k) and other benefits.
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