AI Support Engineer

We are an applied AI lab building end-to-end software agents.

We’re the makers of Devin, the first AI software engineer.

Now is the most interesting time to join Cognition — we’re seeing record growth and demand, the code generation industry is developing at lightning speed and we’re doing this with one of the smallest teams thanks to Devin.

We are small and talent-dense. Among our founding team, we have world-class competitive programmers, former founders, and leaders from companies at the cutting edge of AI including Scale AI, Cursor, Waymo, Tesla, Lunchclub, Modal, Google DeepMind, and Nuro.

If you’re excited to solve some of the world’s most challenging problems and build AI that can reason on real-world tasks, join us.

Job Description

We're seeking an onsite IT Specialist to manage our technology infrastructure and support our growing team. You'll be the point person for identity and access management, endpoint management, and end-user support in a collaborative environment that values agency and results.

This role is required to be in-person, working 5 days a week from our San Francisco office. We value teamwork and in-person collaboration.

Key Responsibilities

• User Productivity: Implement and manage software and services that enhance productivity for both our engineering and GTM teams

• Technical Support: Provide timely resolution to internal IT issues including device troubleshooting and conferencing systems

• Process Automation: Develop and implement automated workflows to reduce manual tasks and improve efficiency

• System Administration: Manage Okta instances, MDM software, and various SaaS platforms including Google Workspace, Microsoft Office 365, Slack, and Zoom

• Device Management: Order, configure, deploy, and maintain laptops and other hardware for employees across all offices

• Security & Compliance: Implement and maintain end-user security best practices across all IT systems

• Documentation & Inventory: Create clear documentation and manage IT assets and licenses

Required Qualifications

• 3+ years in a technical IT support role

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience

• Experience with Okta administration and Okta Workflows automation

• Proficiency in Kandji, JAMF, Intune or similar MDM solutions for device management and security

• Experience administering collaboration tools (Zoom, Teams, Slack)

• Strong knowledge of Google Workspace and Microsoft Office 365 administration

• Solid understanding of networking concepts (TCP/IP, DNS, DHCP)

• Excellent problem-solving abilities and organizational skills

• Experience supporting both local and remote staff

Bonus if . . .

• Okta Certified Professional or Administrator certification

• Experience with office network troubleshooting (Cisco Meraki wifi, cabling)

• Python programming or scripting skills, experience with API integrations