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Cogent Analytics

Sales Support Specialist - Building Materials

On site Sales
Added
30 minutes ago
Location
Type
Full time
Salary
$46K - $52K

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Related skills

reporting customer service microsoft office inventory management inside sales

The Sales Support Specialist is the first point of contact for many customers, both in person and by phone. This role is responsible for delivering exceptional customer service to walk-in visitors, assisting with product selections, providing quotes, and maintaining the showroom’s professional appearance. In addition, the role supports sales and operations through accurate paperwork management, inventory upkeep, sample distribution, and preparation of displays for customers and dealers. The Specialist also assists with light outside sales duties, job tracking, and reporting to ensure smooth operations from customer inquiry to job completion.

Key Responsibilities

  • Customer Service & Inside Sales

  • Greet and assist walk-in showroom customers, guiding them through product selections, answering questions, and preparing quotes.
  • Perform Inside Sales role by answering incoming phone calls, providing prompt, professional, and friendly service with project quotes for both repeat and new customers.
  • Support outside sales efforts by providing information, preparing materials, and assisting with follow-ups as directed.

    • Administrative & Paperwork Management

  • File all quotes, paid invoices, and unpaid invoices accurately and promptly.
  • Maintain organized records for completed jobs, including filing and storing job folders for finished and polished work.
  • Scan measured jobs and ensure corresponding numbers are added to the company calendar for scheduling.

    • Showroom & Inventory Management

  • Keep the showroom sample area stocked, organized, and up-to-date.
  • Ensure dealer customers have current and accurate samples, including replenishing existing ones and delivering new ones when available.
  • Set up displays for new customers to showcase available products and services.
  • Maintain accurate sink inventory, reporting low stock or discrepancies to the appropriate manager.

    • Sales Reporting & Communication

  • Compile and submit weekly reports detailing job totals, showroom traffic, and notable customer interactions.
  • Assist with tracking job progress and communicating status updates to relevant staff.

    • Qualifications

  • 2+ years of customer service, sales support, or administrative experience.
  • Strong organizational skills with attention to detail.
  • Excellent verbal and written communication skills.
  • Proficiency with basic office software (Microsoft Office, email, scanning) and ability to learn industry-specific systems.
  • Ability to manage multiple priorities in a fast-paced environment.

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