Related skills
data analysis vendor management quality control underwriting claims📋 Description
- Lead and scale a high-performing claims experience organization with excellence
- Manage and inspire CLX Leads who oversee specialty teams and vendors
- Design and implement a world-class quality and control program for claims
- Influence product/policy by providing claims insights to underwriting
- Collaborate to set and execute quarterly and annual OKRs at all levels
- Partner with product teams to enable instant and touchless claims plus medical reviews
- Use data to analyze claim handling efficiency and loss ratio
- Collaborate with Product, Underwriting, QA & Training, Ops, and People on improvements
- Develop a strategic technical vision for Pet Claims growth and optimized handling times <\/ul>
- 8+ years of experience in claims or customer experience management, ideally within a tech startup, insurance, or finance company
- Impressive leadership skills, with proven experience coaching and developing leaders
- A coverage and compliance professional with a comprehensive understanding of state and federal law as they apply to insurance coverage and regulations
- Proven ability to work cross-functionally and drive initiatives with various teams
- High emotional intelligence (EQ) and a willingness to provide direct and honest feedback
- Ability to work in a remote environment
- Remote-friendly work environment
- Equity included
- Learning and growth in AI and tech
- Benefits package
- Career advancement opportunities
🎯 Requirements
🎁 Benefits
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