Related skills
customer support zendesk veterinary medicine talkdesk pet insurance📋 Description
- Adapt your support style to meet each customer’s needs
- Build confidence with deep knowledge of our pet insurance
- Identify pain points in the customer experience with a solution mindset
- Collaborate with Claims Advocates to resolve open claims quickly
- Embody Lemonade values and foster team/community spirit
🎯 Requirements
- Prior veterinary or pet health insurance experience
- Customer-centric de-escalation and problem solving
- Ability to work across multiple support channels
- Empathy, patience, passion for great customer experiences
- Strong verbal and written communication
- Zendesk or Talkdesk experience is a plus
🎁 Benefits
- Equity and benefits
- Remote work
- Growth with AI tools
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