Related skills
node.js javascript react aws durable objects📋 Description
- Act as the first contact for developers seeking support on Cloudflare's developer platform.
- Troubleshoot issues across compute, storage, and networking (Workers, KV, D1, API errors).
- Provide clear, actionable guidance, translating complex concepts into steps.
- Triage issues and work with engineering for quick fixes and long-term improvements.
- Create and maintain support docs, knowledge base articles, and sample code.
- Escalate recurring issues and surface developer insights to product teams.
🎯 Requirements
- 3+ years in a customer-facing technical role at a cloud or SaaS provider.
- Hands-on web app dev experience, full-stack JS (React, Vue, Node.js, etc).
- Excellent written and verbal communication; explain technical concepts clearly.
- Customer-first mindset with patience and strong problem-solving.
- Familiarity with AWS, GCP, Azure and common cloud services.
- Strong knowledge of developer workflows (VCS, CI/CD, package managers, APIs).
- Comfortable debugging code, checking logs, and testing APIs.
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