Related skills
crm salesforce ai zendesk dynamic pricing📋 Description
- Facilitate onboarding, training, config for Revenue Management via video, phone, and email.
- Guide customers through pricing guardrails, room hierarchy, and rate mapping.
- Resolve inquiries and troubleshoot revenue data and marketing tools across channels.
- Educate clients on AI-driven rate recommendations and analytics to drive adoption.
- Manage onboarding for our Revenue Management System and RMS partners.
- Build strong client relationships to promote self-sufficiency and long-term success.
🎯 Requirements
- 3+ years in hospitality (Front Desk/Revenue Manager) or SaaS customer-facing.
- Deep RMS expertise: dynamic pricing, forecasting, RevPAR, ADR, occupancy.
- Experience with RMS and hospitality tech implementations.
- Translate AI-driven concepts into clear business terms for clients.
- Proficiency with Zendesk, Salesforce, Booking.com Extranet, and CRM/Email marketing.
- Bachelor’s degree or equivalent in Business or Hospitality.
🎁 Benefits
- Remote First, Remote Always
- PTO per local labor requirements
- Two corporate apartment accommodations (San Diego & São Paulo)
- Monthly Wellness Fridays: extra-long weekend
- Full Paid Parental Leave
- Home office stipend based on country of residency
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