Related skills
data analysis customer success onboarding agile performance metrics📋 Description
- Lead the Onboarding team to deliver exceptional customer experiences.
- Monitor customer segments with retention goals.
- Analyze data to improve customer utilization.
- Manage escalations related to strategic use of Cloudbeds.
- Promote product value and upsell services and products.
- Train, mentor, and empower the Onboarding team; lead 1-on-1s and reviews.
🎯 Requirements
- 2+ years leadership in hospitality property or hospitality software.
- Experience across hotel roles: Front Desk, Revenue, Concierge.
- Able to manage people and projects in agile/matrix environments.
- Mentor teams and develop learning plans.
- Strong organizational/interpersonal skills under pressure.
- Excellent written and verbal communication; build relationships at all levels.
🎁 Benefits
- Remote First, Remote Always
- PTO per local labor requirements
- 2 corporate apartment accommodations for team use
- Monthly Wellness Fridays
- Full Paid Parental Leave
- Home office stipend based on country of residency
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