Onboarding Coach - LATAM

📋 Description

• Facilitate client onboarding, training, and ongoing support via video, phone, and email.
• Resolve customer inquiries and troubleshoot escalated issues across channels.
• Partner with Sales to define success, demonstrate ROI, and drive retention.
• Build strong client relationships to encourage loyalty and product adoption.
• Develop a deep understanding of Cloudbeds’ products and customer needs.
• Record activities in Salesforce, gather feedback, and share insights for product improvements.

🎯 Requirements

• 1+ year hospitality experience in Front Desk or Revenue Manager roles.
• 2+ years of relevant industry experience in customer-facing roles.
• Clear communication with empathy and customer-focused approach.
• Ability to manage multiple projects with proactive, organized skills.
• Experience coaching clients and creating onboarding materials.
• Familiarity with Salesforce or another CRM preferred.

🎁 Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• 2 corporate apartment accommodations for team use (San Diego & São Paulo)
• Monthly Wellness Fridays - long weekends every month
• Full Paid Parental Leave
• Home office stipend based on country of residency