Sales Consultant (Reservation Closer)

Location: Bogotá, Capital District, Colombia — Hybrid (3 days office / 2 remote)
Employment Type: Full-time
Department: Revenue (Sales & Reservations)
Compensation: COP $8,000,000 / month base + 10% quarterly bonus; path to revenue share for top performers

Overview / Apply

Our mission: Reinvent hospitality with automation and AI. Build the AI-powered operating system for short-term rentals—where response time, personalization, and conversion compounding do the talking.

Hiring philosophy: We don’t hire to fill seats. We hire to pull levers that move KPIs. Intentions don’t pay the bills—outcomes do. Performance is public. Meritocracy or bust.

Role Summary

High-leverage closer role. You will stop the daily revenue bleed, cut first-response from 23 minutes to 2 minutes, and convert qualified demand at scale. You partner tightly with the Revenue Lead and CEO. Coordinators who only “manage” will not survive here. We want doers who wield AI like a weapon, diagnose pipeline friction in real time, and own the number. (Tactical Acquisition & Tactical Assignments—TATA—all day. )

Responsibilities (Outcomes, not tasks)

• Crush response time: Drive median first-response from 23:00 → ≤2:00 by Week 3.
  

• Lift conversion: Hold ≥70% conversion on qualified inbound inquiries by Day 60.
  

• Recover leakage: Win back 20+ percentage points of qualified revenue currently lost to slow replies by Quarter 1.
  

• Personalize at scale: Deploy AI-assisted offers/scripts to boost quote-to-book rate +15% within 30 days.
  

• Outbound pounces: Run proactive follow-ups on high-intent leads to cut abandonment by 40% in 60 days.
  

• A/B offers: Test price/packaging/urgency angles to raise ADR-adjusted conversion without discount addiction.
  

• Escalate with judgment: Step in as human closer when bots stall—salvage ≥30% of AI-stuck threads.
  

• Pipeline hygiene: Keep CRM fields 100% accurate; no ghost leads, no stale statuses. Zero tolerance for slippage.
  

• Scoreboard clarity: Publish your daily SLA, qualified conversion, recovered revenue, and pipeline—impossible to hide.
  

• Prompt engineering: Improve assistant prompts weekly; reduce bot handoff rate −25% by Day 45.
  

Results (Success Looks Like…)

• Median first-response ≤ 2:00 across all inbound channels.
  

• Qualified conversion ≥ 70% with ADR protected.
  

• Recovered revenue +20pp vs. baseline leak; run-rate up and visible in the public board.
  

• Bot → human handoffs down 25–40% with higher close on handoff cases.
  

• No pipeline rot: 100% of leads have next action and timestamp.
  

• Reviews mention you by name for clarity, speed, and care (yes, sales creates love when done right).
  

Requirements

• 2–5 years in high-velocity inbound sales/reservations or similar (travel, hospitality, SaaS, contact-center sales).
  

• Flawless English (near-native) in voice and writing. Zero grammar mistakes.
  

• Proof of impact: Bring before/after KPIs you personally moved (response time, conversion, revenue).
  

• AI-native: Prompt engineering, CRM+inbox automation, and A/B testing literacy.
  

• Speed discipline: Comfort operating under strict SLAs and real-time dashboards.
  

• Owner mindset: You track, report, and fix—without hand-holding.
  

• Interview warning: You will walk us step-by-step through how you moved a KPI in your last role. If you can’t, you don’t pass.
  

Bonus Levers: OTA/channel expertise, luxury sales, WhatsApp commerce, dynamic pricing instincts, post-stay upsell chops.

Who This Role is NOT For

• People who confuse effort with results.
  

• Anyone who needs weeks of warm-up to start selling.
  

• Folks who fear direct, in-the-moment feedback.
  

• “Traditionalists” who resent AI tools.
  

• Box-checkers who hide behind busywork or meetings.
  

Compensation, Benefits & Relocation

• Base: COP $8,000,000 / month.
  

• Bonus: 10% of base paid quarterly for hitting SLA + conversion targets.
  

• Upside: Revenue-share opportunities for top 10% performers.
  

• Benefits: Hybrid flexibility (3 office / 2 remote), PTO, and ongoing AI tooling.
  

• Relocation: Support within Colombia for A-players.
  Comp is tied to outcomes. Scoreboard decides.
  

Core Values (Mandatory)

• Meritocracy – Outcomes > effort. Performance is public and measurable.
  

• Execution – Doers win. Prioritize, test, deliver fast.
  

• Radical Feedback – Real-time corrections. No politics.
  

• Championship Team – Only A-players. Mediocrity is cut fast.
  

7/30/90 Day Scorecard

Day 7

• Live in all systems; first offers sent within 48 hours.
  

• Draft your personal prompt pack; baseline your KPIs (SLA, conversion, leak).
  

Day 30

• Median first-response ≤ 3:00; trending to 2:00.
  

• Qualified conversion ≥ 60%; two winning offer scripts proven.
  

• Bot handoff close-rate +15% vs. baseline.
  

Day 90

• First-response locked at ≤ 2:00.
  

• Qualified conversion ≥ 70% with ADR guarded.
  

• Recovered revenue +20pp vs. Day-0; you’re the public scoreboard benchmark others chase.
  

Reality check: This is an emergency revenue rescue. Standards above feelings. If you’re a killer who wants your paycheck tied to visible, moved KPIs, step in and own the number.