Related skills
customer service change management team leadership incident management sla management📋 Description
- Provide daily technical direction and mentorship for Cloud Systems Administrators.
- Act as first escalation point for the support team, ensuring timely resolution.
- Drive and manage support SLAs across entities to meet targets.
- Own operational infrastructure delivery, ensuring work is scoped and prioritized.
- Lead incident triage and change management with consistent processes.
- Develop and maintain runbooks and operational procedures.
🎯 Requirements
- Minimum 5 years in cloud/systems administration, including ≥2 years in lead role.
- Proven background in senior technical support and team leadership.
- Deep expertise in cloud systems administration, end-user support, and infra.
- Experience mentoring and developing technical team members.
- Proficiency in Microsoft Intune and Entra ID.
- Strong troubleshooting across cloud SaaS platforms and end-user devices.
🎁 Benefits
- Collaborative team with flat structure and peer learning.
- Be involved: quarterly roadmaps and strategy sessions.
- Flexible hybrid policy with North Sydney offices.
- 26 weeks paid parental leave.
- Purpose-built spaces for collaboration and focused work.
- Wellbeing and end-of-trip facilities benefits.
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